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- Will it enable institutions strategically to improve their use of computer- and online-
based technologies to exploit their assets?
- Is it likely to have a lasting impact on the heritage sector?
- Can the technology be exploited by different sizes and types of cultural heritage
institutions?
- Will the impact of the technology be measurable?
- Can the technology be brought into use easily?
- Is the technology stable and pervasive?
- Is the technology going to improve delivery of service?
The approach is mainly technology driven. In some instances these reports will cover
technologies that could readily be applied to the heritage sector. Others will identify
technologies that could be used to address heritage sector challenges such as information
management, ensuring public access to information resources, management and delivery
of services.Yet others will facilitate work within the sector.The project team recognises
the risks of adopting a technology driven approach to a selection of topics and is balanc-
ing its strategy with consultations encouraging heritage cultural professionals to bring
forward technology enabled solutions to their challenges. As the team reviews develop-
ments it will seek to identify technologies that could help address these challenges.
Wherever possible, it will make technology developers aware of specific needs of the
heritage sector where they cannot be met by the current generation of tools.
During its initial thirty months, DigiCULT will review eighteen technologies. Using
the selection criteria outlined above, DigiCULT's original Partners (HATII, PriceWater-
houseCoopers, Salzburg Research, ) and its Steering Committee (see Acknowledgements)
drew up a list of technologies which would be the focus of the first twelve studies.This
report covers Customer Relationship Management Systems, Digital Asset Management
Systems,Virtual Reality, Human Computer Interface technologies, Smart Tags and Labels,
and Games.The report to be released early in 2004 will cover:
- the XML family of technologies;
- technologies and new socio-economic business models including rights management
technologies and automated payment systems/mechanism;
- application service models;
- collaboration and virtual communities;
- mobile access to cultural institution information resources; and,
- cultural agents and avatars, electronic programming guides and personalisation.
The Methods of Working
Once we have made a preliminary selection of the technology we begin an evaluation
and analysis of relevant information resources, consulting reports online materials, research
reports, standards, and technical guidelines. Special emphasis has been given to the review
and appraisal of research and development projects funded by the European Union such
as the Fifth Framework Programme, National Science Funding Programmes (NSF) in the
US and other national projects in Europe, North America and Australasia. Interviews pro-
vide a valuable opportunity to add depth to understanding of the issues and to identify
and cover topics that have not been adequately addressed in available literature.
Introduction
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