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CRM Today: http://www.crm2day.com/
eCRM Guide: http://www.ecrmguide.com/
Vince Kellen: http://www.kellen.net/crmmeas.htm
Vendors & products
ACT! 6.0: http://www.act.com/products/50/index.cfm
Firstwave eCRM: http://www.firstwave.co.uk
FrontRange Solutions GoldMine: http://www.frontrange.co.uk
Interface Software InterAction:
http://www.interfacesoftware.com/products/interaction/ia_summary.cfm
OnContact CMS: http://www.oncontact.com/product/index.htm
Oracle E-Business Suite:
http://www.oracle.com/applications/customermgmt/index.html
PeopleSoft CRM: http://www.peoplesoft.com/corp/en/products/line/crm/index.asp
SalesLogix: http://www.saleslogix.com
SAP mySAP: http://www.sap.com/solutions/
Sareen OfficeTalk: http://www.sareen.com
Siebel eBusiness Applications: http://www.siebel.com/products/index.shtm
D i g i t a l A s s e t M a n a g e m e n t S y s t e m s
Print
GESER, G. et al (2002) DigiCULT Thematic Issue 2 Digital Asset Management
Systems for the Cultural Heritage Sector Salzburg: Salzburg Research
GRIMES, B. `Digital Asset Management 101',
http://www.naa.org/technews/tn981112/editorial.html
PENNINGTON, A. `Digital Asset Management: Ready, Asset, Go', http://special.north-
ernlight.com/publishing/asset.htm#doc
RING,T. (ed.) (September 2002) Conspectus magazine Chorleywood: Prime Marketing
Publications
ROSS,T. `Digital Asset Management: the art of archiving',
http://www.techexchange.com/thelibrary/DAM.html
Online
Digital Commerce Center, University of Southern California:
http://www.ec2.edu/dccenter/dam/
EContent magazine (DAM): http://www.econtentmag.com/r7
UK Cabinet Office, `e-government interoperability framework' (first revision, April
2001): http://www.govtalk.gov.uk/documents/e-GIF_version_2.doc
USC Digital Commerce Center: http://www.ec2.edu/dccenter/dam/index.html
References
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