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Participants were asked to group their statements by conceptual similarity, and to rank
each statement based on how important they felt it was. Statistical techniques (e.g. cluster
analysis) were then used to generate a concept map representing the key concepts that had
emerged from the online brainstorming sessions.The results of these exercises were com-
bined across the entire group of participants and similarity matrices were computed for
each participant. Similar analyses were applied to help understand how the statements
were placed together, grouped, or sorted in a similar fashion across the entire group.
Altogether, these analyses were used to produce the graphical representation of the rela-
tionship between concepts, known as a cluster diagram (below).
Ongoing research during 2003-2004 focuses on case studies at both the Johnson
Museum and the Renwick Gallery at the Smithsonian American Art Museum, and on
the development of a dynamic feedback tool.The first phase of the Renwick case study
was completed at the end of July 2003 this included a review of the design process
pre-launch and an outline of issues for testing. The Renwick houses the premier craft
collection in the United States.These objects and their setting were chosen to test the
impact of mobile technologies in the museum for a number of reasons, including the
fact that they are often misunderstood, the artists unknown, and the objects are dis-
played in a stationary fashion, when in fact many of them contain movable parts and
hidden treasures.The Smithsonian staff set out to bridge the gap between object and
viewer through three basic questions: `Who are the artists?', `Where do they work?',
and `What are the secrets hidden within the objects?'
After the launch, the team returned to the Renwick for user testing in late August,
and conducted twenty-two interviews over a period of three days. In addition, survey
results collected from launch to date have been analysed, and the team is currently in
the process of extracting and analysing click-stream data.The team returned to the
Renwick at the end of October for further observation and collection of survey data
and the logs of participant responses.The final case study will include this triangulation
of data (interviews, surveys, and click-stream analysis) in the assessment, as well as a
Mobile Access to
Cultural Information
108
H
C
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Cluster Map, Phase One
Messaging
Administration
Location
Museum Information
Artist Information
Interface
Breaking Boundaries
Functionality
HCI gr
oup at Cor
nell Univ
ersity/CIMI
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