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DigiCULT 43
on personally tailored criteria', as well as making the
users of information `aware of its character, quality and
style? [For example] "This is Stonehenge. It is an old
prehistoric cult and burial site." And in another voice
"It is a landing site for UFOs".' If information bits
from different sources and discourses become `mixed'
in a heritage context (e.g. a heritage site), a contextu-
ally aware system might present the latter statement,
`while making the user aware of its character'.
he table below gives a condensed overview of
what the experts thought could be achieved
in this RTD area over the next 10-15 years. After a
short summary of what they considered to be current
limitations or barriers, the experts' suggestions are
grouped into the phases 2005-2009, 2010-2014, 2015
and beyond. The timeframes and, where given, years
indicate when a certain methodological and/or tech-
nological gap could be closed or some other RTD
breakthrough be achieved. These assessments are of
course dependent on the condition that appropriate
funding levels, RTD collaborations and other require-
ments are met.
2004: Current limitations/barriers
A general observation of the experts who addressed
issues in `contextual' cultural information is that there
is a need for much better conceptual frameworks on
which to base RTD efforts. Such frameworks would
need to deal `with contexts of various kinds for a
variety of media and task situations that may suggest
hypotheses and solutions'. (P. Ingwersen)
Considerable advances are required in the under-
standing of all kinds of heritage information users,
based on well-documented and analysed information
seeking/searching behaviours in various user con-
texts. Furthermore, there would need to be a shift
from a predominant focus on single-user contexts to
cooperative situations and tasks.

Overall: A phase of more focused research, emerging frame-
works and tools
Development of workable frameworks
Improvements in the understanding of different con-
texts of accessing and using heritage resources
Development of better instrumentation for capturing
context information and use history
First prototype applications for `heritage resources in
Contextual elements, e.g. information on changing
user situations and tasks in which content is searched
and used, need much further research.
Design of more dynamic and flexible interactive
First results in task-related context capturing for
work situations
Some intelligent (re-)uses of context information,
which is captured, indexed and analysed during inter-
action processes (e.g. in mobile information access
and use)
Contexts of cooperative tasks receiving much more
Applications able to cope with distributed (user)
contexts still in its infancy; first steps with respect to
asynchronous user situations
2015 and beyond
Emerging platforms/technologies for collaborative
contexts, also for synchronous interaction with other
users and shared tasks
More effective (re-)use of contextual information
from user interactions for improved retrieval and
delivery of content
Context-aware information delivery on several levels
of abstraction according to personally tailored criteria
(including making users aware of different discourses
from which they stem)
Privacy issues definitely need to be sorted out
Generally, what could be achieved over the
next 10-15 years?
`I envision a digital community where a person can
gather the information needed regardless of what
kind of institution the resources are owned by. The
person will not have to know where he or she is get-
ting the information. Regardless of what role you
have; a student, researcher, mother, tourist you should
be able to get the right sort of resources you need at
that time and in the role you have.' (K. A. Aam)
`Ambient intelligence able to track the user, and pro-
vide him with contextualised information, based on
the profile of the user; content delivery independent
from the user device...'. (F. Cardinali et al.)
DCTHI7_271104.indd 43
06.12.2004 8:37:54 Uhr