background image
253
With the exception of some very large memory institutions, it seems very unlikely that
traditional cultural heritage institutions themselves will offer the kind of advanced, user-
centred service we envision users of cultural heritage resources to demand in the future.
This was also confirmed by the experts participating in the 2
nd
round of the DigiCULT
online Delphi, by rating the tasks they think cultural heritage institutions will outsource in
the future.
IX TECHNOLOGY
Unlocking the value: core functions
of cultural heritage organisations
Core functions
New types of
cultural
heritage
organisations
Some
Museums
Libraries
Archives
Museums
Analogue
Digital
+ VALUE
Contribution,
exhibition,
manipulation
Recommendation,
explanation,
narration
Paintings,
sculpture,
records,
books, ...
Finding aids,
catalogues,
registers
Provide access
Provide objects
Provide expert knowledge
& creativity
Provide user personalisation
& community
Databases
Digitised
objects /
born-digital
resources
Context
Transaction /
interaction
environments
Provide long-term access
(preservation of digital objects)
Source: Salzburg Research, 2001
5
10
15
20
25
30
35
Mass
digitisation
Metadata
creation
Long-term
storage
Data
recovery
Online
payment
Authenti-
cation
Rights
management
yes
no
unclear
Outsourcing of tasks (n=52)
Respondents
Outsourcing of ...
Source: Salzburg Research, 2001