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intelligent guides as well as non-technical authoring tools and distributed hypertext systems
for collaborative work, are only a selection of tools that cultural heritage institutions will
need at their disposal in the future. In addition, there will be a range of other systems that
are currently used and further developed in other industry sectors that will support
memory institutions to deliver the kind of tailor-made and highly interactive services that
allows them to fully unlock the value of their resources.
However, the true achievement does not necessarily lie in the ability to understand all
those systems in their technical detail, but to put them together and integrate them with
existing collection management systems. Due to the lack of technology skills but also of
business and marketing know-how, cultural heritage institutions should seek co-operation
with private companies, larger institutions or new types of cultural heritage institutions that
provide the skills and know-how they lack.
In the 6
th
Framework Programme for Research, Technological Development and
Demonstration Activities, the European Commission should solicit proposals in
the following areas:
high productivity tools for non-technical users, for example knowledge based
authoring,
interactivity through a wide range of human-machine interfaces (e.g. supporting a
variety of user-system interaction models, user models, etc.), e.g. three-dimensional,
highly immersive, interactive environments, augmented reality,
collaborative tools supporting various modes: expert-to-expert, layman-to-expert,
layman-to-layman, e.g. distributed hypertext systems for advanced content
authoring and management,
intelligent systems that support users at different levels, e.g. recommender systems,
personalisation and customisation systems, knowledge-based intelligent agents, etc.
To minimise the risk and gain access to knowledge and skills they lack, cultural
heritage institutions should seek strategic partnership with intermediaries,
private companies, and/or larger cultural heritage institutions to commonly
build the kind of new cultural services customers will demand in the future.
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