background image
Memory institutions should be able to work with the tangible and the intangible,
providing both their traditional services (e.g. books and other printed material) and new
online services. However, with limited financial resources, memory institutions will need to
find the right balance between the information and knowledge spheres.
Taking care of traditional as well as new digital resources, hybrid memory
institutions need to be prepared to face additional challenges related to: human
capital and the availability of skilled staff, cost of ownership for technologies,
managing the life cycle of digital resources, as well as the cost to co-operate in a
networked environment.
96
VII ORGANISATIONAL CHANGE
15