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techniques embedded in industrial, ISO
standards, and research projects;
3. User features involving social, demo-
graphic, cultural and other factors crucial
for usability of technology-based services;
4. Finally, usability awareness, current usa-
bility standards, and techniques used in
the professional community of memory
he two-day event was attended by 18
usability experts from 11 European
countries who shared their knowledge in
presentations and discussions. In order to
make the dialogue more productive, group
discussions focused on important strate-
gic issues covering the need for European
usability consultancy networks for mem-
ory institutions, the scope of main usabil-
ity knowledge, and the content of possible
guidelines. Participants emphasised the
importance of accessibility issues for mem-
ory institutions because of their social mis-
sion and responsibility to provide quality
services for all users despite their education,
age, gender, culture and race.
uring the workshop several pres-
entations and some accompanying
demonstrations revealed current usability
experience in diverse European institutions.
On behalf of the Communication Faculty,
Zinaida Manzuch presented a theoretical
overview of usability issues covered by the
report, Irini Courzakis (Germany, Zentral-
und Landesbibliothek Berlin, http://www. provided recommendations on
how to improve usability of library Web
sites, Andrea Bernardini (Italy, Fondazione
Ugo Bordoni, pre-
sented Italian initiatives on improving Web
accessibility with accompanying demon-
strations, Paul Kahn (Kahn & Associates,
Paris, shared
his experience of a recent project analys-
ing public Web sites undertaken by Kahn &
László Buday (Hungary) and
Henryk Rybinski (Poland) provided practi-
cal demonstrations of current applications
associated with usability. Workshop materi-
als and presentations are available from the
CALIMERA Web site http://www.
MultimediaN research project
ncreasingly, the digital data stream is
composed of multimedia elements: com-
binations of pictorial, auditory and linguis-
tic data. Multimedia handling and retrieval
is becoming an integral part of the infor-
mation workflow in archives in various
economic sectors such as museums, pub-
lishers and production companies. The
MultimediaN project (http://www.mul- aims to support these sec-
tors by:
· building an outstanding science core and
a virtual multimedia lab with strong
industry participation;
· transferring fundamental applied science
and know-how to the ICT world, gener-
ating a transparent view on technology
by means of demonstrator development
and field tests.
he project runs from 2004 to 2008
and has an estimated budget of
million, of which half is funded within the
Dutch Bsik programme.
oftware development, where possible
in the Open Source domain, is con-
sidered an important means for consolida-
tion of scientific results. Interdisciplinary
pilot application projects will be set up for
surveillance, learning, entertainment, and

36 More information is available from Kahn & Associates' Web
37 For more information on Bsik, visit http://www.ctit.utwente.
Bulgaria | Milena Dobreva
Greece | Efthimios Mavrikas
Ireland | Domitilla Fagan
Lithuania | Zinaida Manzhukh
The Netherlands | Eelco Bruinsma &
Johan Oomen
Poland | Maria Sliwinska
Turkey|Bekir Kemal Ataman