Visiting a museum: convenient information, booking and payment
A group of tourists are due to arrive for a stopover in a large city. None of them has
visited the city before, and the tourists are not familiar with the list of attractions that the
city can offer during their short visit.
One of the tourists owns an electronic travel guide and purchases an add-on card dedi-
cated to the city at the departure station before travelling. During her journey, she browses
the main city attractions and the tourists are very excited about the prospect of visiting
one of a number of museums that hold artworks and artefacts of international renown.
The tourists connect to the city's tourist information Web pages via a link from the travel
guide.While browsing this site, they also notice an urgent announcement of a city bus
strike, unfortunately limiting their choice of museums to those located within a short
walk or taxi ride of the station.
Upon arrival, infra-red beaming hardware at the station automatically connects to the
travel guide, delivering up-to-date data about the city's main attractions, nearby landmarks,
and other local information, including offers of discounts at nearby restaurants.The man-
agement of one of the local museums has taken the opportunity to present information
on their current exhibition, attracting the group's interest and leading them to decide to
visit this museum.
The museum's pricing information shows that advanced booking of tickets for a group
of six or more works out significantly cheaper than paying on the door. One of the
tourists reserves and pays for the tickets using her mobile phone while the group takes
lunch. Using the travel guide, another of the tourists refers to a map of the city centre, and
using positioning technology he highlights their quickest route to the museum, sending
the highlighted map to his co-travellers. Noticing from this that their route passes within
two blocks of one of the city's most celebrated landmarks, they decide to take a short
detour to see it.
At the entrance to the museum the ticket booking reference is accepted by the gate
computer, and the tourists enter without a hitch.The tourists check out the current exhi-
bition, as well as several other exhibits that were mentioned in the electronic guidebook.
While moving around the exhibition, the visitors are able to `bookmark' objects of interest
and add personal notes and impressions in the travel guide's memory, with the option of
submitting comments to the producers of the city's e-guidebook for inclusion in next
year's updated version.
An hour before the group's train is due to leave for their next destination, the travel
guide flashes up a reminder and the tourists begin to leave the museum. Before boarding
the train, the tourists can use GPS technology to save the latitude and longitude of the
city in memory, thus allowing the creation of a virtual `breadcrumb trail' detailing their
travels around Europe.
A personalised museum visit
In order to enhance the experiences of its visitors, a museum's Web site has a section
developed specially for visitors to check out prior to their visit.The Web site prompts
users for basic profile information (e.g. age, gender) on their first visit, and for each
Mobile Access to
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